Return and Exchanges

If you are not completely satisfied with your purchase and would like to exchange or return your laCalifornienne watch, please email us on 

We accept returns in their original condition within 14 days of receipt.

We offer free return shipping if you wish to exchange your watch for a different colorway or model. 

If you need a different strap length, please let us know, and we can exchange the strap for a custom made strap to fit your wrist. 

Returned items must be in their original unworn condition. The same as it was received. The item must be returned with the original packaging, also in good condition, along with the original sales slip. laCalifornienne will not accept any return that has signs of wear, has been used, or has been altered from its original condition in any way.

Any original shipping costs are non-refundable.

International orders, custom orders, and personalized items are final sale. 

Returns will be refunded as the total paid for the item less $10 for return shipping costs and will be credited to the original form of payment. 

laCalifornienne has the right to refuse returns that do not meet these requirements.

Please allow 8-10 business days for your return to be processed. 

You will receive an email notification when your return has been processed.