laCalifornienne guarantees against any manufacturing defect and the proper functioning of your watch for 12 months from the purchase date.
The warranty does not cover: misuse or negligence either intentional or from accident, defects caused by improper use, excessive wear, water damage, or shock to the watch due to impact.
The warranty does not cover routine service and cleaning or consequences of normal wear and tear.
Servicing the watch by someone not authorized by laCalifornienne may void the warranty.
laCalifornienne may repair your watch within one year of purchase at no additional cost. We reserve the right to determine normal wear and usage before we accept a warranty claim.
In order to benefit from the use of the warranty, you must retain proof of purchase, either in the form of a receipt from a retail partner and/or a signed warranty card. You can submit this information by registering your watch. Please visit lacalifornienne.com/registration.
If your watch is out of the warranty period and you need repair, or if you need a battery replacement, please contact us to request a service.
The owner of the timepiece is responsible for transportation costs, including insurance and packing materials. Please ensure that the package is padded properly to avoid any damage during transportation.
For your convenience, you can request to have laCalifornienne arrange to send you a pre-paid label and schedule a courier pick-up in most countries.
A charge will be added to the repair invoice for both shipping to our service center as well as shipping back to its original owner.
Please email us at email@example.com to open a service request.