Warranty

laCalifornienne guarantees proper functioning of its timepieces for two years from the date of purchase and offers a lifetime warranty on the reimagined dial.   

All parts pertaining to the movement, case, and dial are guaranteed to be authentic.  Any damage due to accident is excluded from this warranty.  Cosmetic or water damage is not covered by our warranty or return policy. Please note that any evidence of tampering or opening the watch case will void the warranty.  Please be sure to close the crown of your watch after setting the time.

Contact us at hello@laCalifornienne.com if any issues arise and we will work with each customer on an individual basis to find a suitable solution within the parameters of this warranty.

Plating

Plating can naturally change over time depending on exposure to oils in the skin and the environment. 

Leather straps 

Our handmade straps come in an array of different leather types and colors. Some of our leathers may be natural and untreated. With usage and exposure to the environment, their natural color and texture darkens, changes, and beautifies over time.

Our striped bands are hand-painted and therefore, no two are alike and any irregularities are a welcome part of our process.

Contact us if you would like to purchase a replacement strap. Hand-painted straps are available for $300. Plain straps are $200.

We currently do not sell the straps individually.

Spa Day

Once the watch passes the two-year warranty period, if needed, we offer laCalifornienne clients the option of having their watch serviced by us. 

Full service costs are: 

  • Cartier $350
  • Rolex $600

Spa service includes labor, re-oiling the movement, new crystal, new gaskets and pressurization. Polishing and sonic cleaning the case. Refinishing the dial, if needed. Re-plating the Cartier Tank, if needed. The price also includes shipping and return shipping. Any other parts that need replacement may be charged over the labor costs. When we first restore the watches, we make sure to change any parts that are worn or will need replacement in the near future - this does not mean that parts may not need replacement after our first service prior to selling the watch. In the event that we do need to buy replacement movement parts, we do not add a surcharge to the authentic Rolex or Cartier parts that we use as replacement. Once the watches come back from service, we offer a new one-year warranty from the date of repair. Service for Rolex watches is recommended every five years. Batteries on Cartier watches need replacement every two years. If a client just needs a battery replaced, the cost of replacing the battery is $120, which includes shipping to us and return shipping.